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| Cohesity Premium Support Fast answers, exceptional service When you choose Cohesity software to radically simplify your data management, you’re also gaining a trusted, strategic partner dedicated to easing the way you protect, manage and derive value from all of your data—across the data center, edge and cloud. Cohesity Premium Support delivers fast, complete, high-quality technical responses all day, every day to maximize all of the services consolidated on our multicloud data platform. These include backup and recovery, disaster recovery, file and object services, dev/test, and data compliance, security and analytics. Our Cohesity Premium Support team members strive for excellence in customer satisfaction, working with you to reduce IT complexity and eliminate mass data fragmentation. We serve customers across the globe from offices in North America, Europe and the Asia Pacific region. Cohesity Premium Support Benefits Around-the-Clock Response Premium Support hours are 24x7x365, guaranteeing rapid response to all inquiries Communication Your Way Our technical experts are available when you need them—by phone, email and web. Flexible-Length Contracts We offer one-to-five-year contracts to support rollout and on-going maintenance success. Feature & Maintenance Release Access Premium Support ensures you always get the latest Cohesity software releases. Proactive Escalation & Monitoring We guarantee fast initial response times: P1 errors in one hour, P2 in two hours and P3 in four hours. Parts Delivery We keep you productive with responsive parts delivery. |
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