| Introduction | |
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| HP Hardware Support Onsite 6-Hour Call-to-Repair Service provides an IT manager with a team of support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a maximum of 6 hours from the initial service request. - Remote problem diagnosis and support - Onsite hardware support - 6-hour call-to-repair time commitment - Parts and materials included - HP is committed to repairing your hardware within a maximum of 6 hours. This may result in:. - Improved system uptime. Predictable repair times. More effective IT resource planning. Consistent level of hardware support across your multi-technology systems. - Reduction of incidents by anticipating issues through real-time monitoring of the environment and case history trend reporting Through the availability to purchase options, Proactive Care helps you by providing:. - Increased accountability and personalization through the assignment of an account support team that will provide support planning and reviews • Maximize return on IT assets through performance and availability analysis. - Simplified operations from fully utilizing management software • Flexible resourcing through access to skills on demand that can help with peak workload and project requirements. |
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