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Comprehensive SonicWALL GMS Support offers global management customers a simple, cost-effective support solution that delivers updates, hardware replacement and technical support in a single service that covers GMS and all the SonicWALL units under management. Comprehensive GMS Support is an annual agreement that includes - Technical support for the GMS application - Software updates and upgrades for GMS - Technical support, advanced-exchange hardware replacement and firmware updates for all of the units under GMS management Comprehensive 24x7 Support Details Customers with mission-critical network requirements cannot afford downtime. SonicWALL 24x7 Comprehensive GMS Support is an annual service that offers: - Advanced-exchange replacement of defective managed units - Telephone or web-based support, 24x7 for GMS or managed units - Enhanced escalation for high-priority problems - Access to SonicWALL's electronic support - All software and firmware updates and upgrades for GMS and managed units. |
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